I understand that unanticipated events happen occasionally in life. To be effective and fair to all clients, I ask that we all honor the following policies:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. A $40 service fee may be charged for cancellations with shorter than 24hr notice.
No-shows
A “no-show” without a call will be charged for the missed appointment. Unforeseen emergencies or unavoidable circumstances will be handled case-by-case.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, I will determine if there is enough time remaining to complete your session. Regardless of the length of the treatment actually given, you may be responsible for the “full” session.
Refunds for Unused Series Sessions
I cannot offer refunds for unused Series Sessions, but you may transfer session time to whomever you wish either through referral or gift card.
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